Frequently Asked Questions

You pick them. Choose any pickup and return time from 8 AM to 6 PM when you book. Delivery, tent setup and takedown use the same 8 AM to 6 PM window.

A rental of 48 hours or less counts as 1 day. Anything over is billed at the standard 1-day rate. Lawn games are the one exception: the lawn game weekend rate stays the same, so you can pick up Friday, return Monday, and it's still one day's price.

 A 50% retainer is due at booking to secure your date and equipment. It's non-refundable — think of it as reserving your spot, not a hold we return. The remaining 50% is due 7 days before your pickup.

We accept all major credit and debit cards through Stripe. We're not able to accept cash or checks — everything is handled securely online.

Most of our pricing is available instantly online — no waiting on a callback. For larger or custom events, reach out and we'll put together an itemized quote, valid for 7 days.

No minimum to book — there's no party too small.

All payments made, including your retainer, are non-refundable. If you cancel, we won't charge any unpaid remaining balance. We are always willing to reschedule so long as the equipment is available for those dates.

Yes — just reach out to us and we'll help you adjust your order. No changes can be made within 7 days of your pickup.

Most items are available for free pickup at our Willow Spring location, or you can add delivery to your order. Tents are the one exception.

Delivery is an additional fee based on distance from our location. We deliver throughout our service area, including Fuquay-Varina, Holly Springs, Angier, Garner, Clayton, Apex, Cary, and Morrisville, and up to 50 miles for the right event. Delivery orders need at least 7 days' notice. Delivery times are set by our delivery schedule. After you book, we'll contact you to make sure delivery happens around your event and at least 2 hours before it starts. Need it sooner? Call or text us at (984) 205-1317.

We monitor forecasts closely. If we determine conditions are unsafe, you get a full refund or a free reschedule, your choice. If you decide to cancel yourself because of the forecast, standard cancellation terms apply, though we're happy to move your date instead as a courtesy.

Normal wear and tear is included in your price at no extra charge. Items returned missing, broken beyond normal wear, or visibly neglected are billed at the replacement values listed in your rental agreement.

Things happen, and if you communicate with us we will work with you. Items returned after your booked return time may be charged an additional daily rate. If you don't say anything and are just late, the additional daily rate may still be charged.

Shake off any food, confetti, or debris, and make sure they're dry before packing them up for return — trapped moisture can cause mildew damage. Wax, burns, and stains beyond normal use are billed at replacement value.

We rent food-warming and serving equipment, but we're not a catering company — food safety and handling are the customer's responsibility.

You must be at least 18 years old to book a rental or sign a rental agreement.

Your space should be flat, clear of obstacles, and large enough for the tent itself plus some clearance on all sides for setup. A clear, easy path from where we can park to the installation site keeps setup quick and safe.

Easy, level access from parking to your setup location keeps delivery smooth and keeps your price as quoted. Sites with more complicated access — significant distance from parking, stairs, tight gates, or other obstacles — may require additional setup labor and carry an added fee starting at $100. Let us know your site details when you book so we can plan accordingly.

Not currently — our tents require a level grass or soil surface for stake installation.

Yes — please call 811 before your event so utility lines can be marked. This is required for safe stake installation. The Party Lot is not responsible for damages caused by unmarked tent installation. 

See our weather policy — we won't set up or leave a tent out in unsafe winds of 25 mph, checked against a public source like weather.com.

Yes — sidewalls are available as an add-on to any tent booking, priced per wall.

For a 20x20 High Peak tent, setup typically runs 1–2 hours, with breakdown around 1 hour — faster without sidewalls. Time can vary depending on how far the tent needs to be carried from where we park.

Comfortably seats 36–48 guests at 6 ft rectangular tables (6–8 per table).

Yes — helium-filled balloons are perfect for a floating bouquet or centerpiece, while air-filled balloons stay exactly where you put them.

A standard helium balloon floats for about 12–24 hours. Ask about our Hi-Float treatment to extend that to 1–3 weeks, so decorations can go up well ahead of your event.

A full range of standard and specialty latex colors, plus foil designs by occasion — birthdays, baby showers, and more.